Location: Kanata, ON

A little about the job

AirVM is the world’s leading cloud enablement software company. We build software that makes it incredibly simple for our solution providers, software companies and multi-tier channels to sell, brand, customize, manage and bill for their cloud services. The Customer Support Engineer (Level 2) is an experienced software support technician with ability to support VMware (virtual) management environments (and infrastructure) with moderate design and operations knowledge. Specific job responsibilities include the following:

  • Problem and support escalation resolution; troubleshooting
  • Designing, Implementing, managing and upgrading Customer environments
  • Managing the security and stability of virtualization product(s)
  • Managing the systems necessary to support the AirVM product suite
  • Product testing
  • Providing technical support assistance for virtualization software environments
  • Providing excellent Customer service during all interactions
  • Communicating and working with Customers
  • Working as a part of the overall team on a daily basis

Must have at least 4 years of experience or background with an acceptable combination of:

  • Virtualization technologies (ideally VMware – or Azure/AWS)
  • Experience configuring and managing Windows & Linux environments
  • Experience with enterprise-level ticket tracking systems (i.e. Jira)
  • Customer service skills
  • Phone communication skills
  • Excellent documentation skills
  • Organized and able to meet deadline
  • Self motivated and self directed

Strong preference for a candidate with VCP (VMWare Certified Professional)

If you’re interested, email your resume to us at jobs@www.airvm.com.